DirDirect :: Delivery

Delivery

We aim to dispatch all in-stock items within 2 working days but will inform you of approximate delivery times should any item on your order be out of stock or on supplier backorder due to manufacturing and/or transport delays caused by global or regional shortages.

FAST AND SECURE WORLDWIDE DELIVERY

On this page you will find information on:
  • Shipping charges
  • UK and International deliveries
  • Trade restrictions
  • Our shipping Terms

OUR SHIPPING CHARGES:

  • UK mainland orders over £45: FREE inclusive delivery*
  • UK mainland orders under £45: £4.90
  • European Community: £9.60 + 3.5% of order value (maximum £20)
  • Channel Islands: £9.60 + 3.5% of order value (maximum £20)
  • Ireland: £9.60 + 3.5% of order value (maximum £20)
  • Non-EU European countries: £18.60 + 7.5% of order value (maximum £50)
  • Worldwide non European countries: £19.50 + 7.5% of order value (maximum £50)
  • BFPO Post Codes Flat Fee £15
  • See Delivery Terms for BFPO/FPO for details
  • FPO - we do not deliver to FPO post boxes
  • PO Boxes - All our deliveries need to be signed for, therefore unless prior arrangements are made we do not deliver to PO Boxes.

Deliveries for items purchased via PayPal or PayPal credit will only be dispatched to PayPal-Verified addresses. Purchases made by debit or credit card will only be dispatched to the delivery address specified during the checkout process.

Risk of damage to or loss of the product shall pass to you at the point at which they are delivered or a courier package is signed for. Please check any package for possible damage and make sure the parcel is intact, unopened and undamaged before accepting/signing for it.


Porch Piracy Warning: Every parcel we send out to the UK and abroad is tracked and a request for signature is made. We instruct couriers to deliver parcels directly to you at the address you provided. Some couriers will allow you to amend delivery instructions i.e. to leave items with a neighbour, on the porch, in a bin etc. Please note we cannot take responsibility if you change our secure delivery instructions negating the need for a signature,  whereby the risk of damage or loss of any products purchased are passed on to you.

Citizens Advice in the UK has reported that in November 2021, over 22,000 people visited their lost and stolen parcels web page - 48% up from the previous year. Newspapers have been reporting a wave of "doorstep parcel thefts" sweeping the country. Thank you for your understanding and helping us deliver safe and secure.


UK AND INTERNATIONAL DELIVERIES

UK mainland orders, where possible and unless specified otherwise for in stock items, will be dispatched using DPD Next Day Delivery allowing customers to track and amend delivery date and times.

International deliveries will be carried out by appropriate courier services depending on weight and size of shipment. International customers will not pay UK tax but are liable for any tax and duties in their own countries and responsible to clear the items with their own customs authorities. At checkout please select the country of the billing and delivery address and the UK VAT will be deducted automatically. 

We also ship to BFPO addresses. For more information please check our BFPO Page.

Products subject to special offers and/or discounted, on sale, including offers of free, discounted or exclusively priced UK and international delivery charges (i.e. referred to as free UK mainland delivery) will be shipped as one consignment only, once all items on the order are ready for despatch. Part delivery of such items is only available at our discretion. 

We reserve the right to cancel any transaction with a full and immediate refund where deemed necessary due to stock availability or trade restrictions (please see our Terms and Conditions). Certain products i.e cylinders and weights may only be listed as available for UK mainland delivery only but if you wish to obtain a quote for larger or heavier items to be shipped outside the UK, please contact us for available courier prices.

Although we do our best to ship using the fastest method, for international deliveries please allow up to 14 working days for receipt before contacting us.  Unfortunately we cannot do anything about delays in local postal services abroad.

If any international order is returned to DirDirect by a courier service (inclusive of Royal Mail) because of a customer's failure to clear it through their own customs, cover the required tax/duties/handling fees in their country, failure to clear any delivery through and with the relevant courier service and/or due to the customer providing a mistaken/insufficient address or failing to receive and/or collect the item from any courier or postal delivery service for the provided address:

Any refund on the purchase will be made only after the product is received back in unused and new condition at Underwater Explorers and any relevant duties, customs, penalties or additional fees in addition to any shipping charges whether outbound or inbound have been deducted from the original price of the goods. Please check our Returns Policy and Procedures.

TRADE RESTRICTIONS ON EXPORT

Some of our products from select manufacturers may have trading restrictions on delivery outside of EEA countries (i.e. Apeks, Aqualung, 4th Element, Scubapro etc.).  If you have any queries about these or where and how to obtain these products in your area, you are advised to contact us prior to making a purchase. There are also freight forwarding companies with reasonable rates through which you can get physical delivery addresses in a range of countries including the UK.

While we cannot give specific advise, Aramex Shop & Ship appears to have reasonable prices and reliable fast delivery world-wide whereas Alfaparcel deals specifically with the Russian Federation, Ukraine, Belarus, Kazakhstan, Uzbekistan, Georgia, Azerbaijan, Moldova, Kirgizstan, Tajikistan, Armenia and Turkmenistan. Shipping rates generally have a base charge and a weight charge on top. Our own studies have shown these are normally under or at around the same price we would have capped international shipping if we were to send the item direct. However please keep in mind that taxes and customs duties will apply to purchases.  

Please also note that if any fault develops with your product(s) they will need to be sent back to the country of purchase where you will be required to cover shipping charges to and from the UK.


SHIPMENTS AND TERMS
  1. We will ship anywhere in the world but for areas local or international restrictions and/or online trading restrictions may apply. 
     
  2. We reserve the right to cancel any transaction with an immediate and full refund where deemed necessary.
     
  3. We aim to dispatch stock items within 2 working days. Any delivery date will be an estimate only. We shall not be liable for delays caused by matters outside our control. For UK mainland allow 7 working days before contacting us and for other and worldwide deliveries allow 14 days.
     
  4. Depending on the size, weight and overall value of the goods and delivery destination, we will use a courier service of our choice.
     
  5. We cannot be held responsible for delays caused by courier companies we use or delays due to customer absence from a delivery address or any customs clearance issues. If any product is not collected at the delivery address within the timeframe specified by the courier/delivery service and dispatched goods are returned to us, you will be liable for any additional charges.
     
  6. Risk of damage to or loss of the product shall pass to you at the point at which they are delivered or a courier package is signed for. Ensure you check any package for possible damage during transport before accepting it.
     
  7. Due to limited availability of some of the products we sell, a particular item may be out of stock or pending a delayed delivery from supplier. In that instance we will contact you with an expected delivery date. If you wish your order to be sent in more than one shipment, we may do so without any extra charge at our discretion. Alternatively we can cancel your order in part or full towards a refund.
     
  8. Certain items like cylinders and large or heavy products may only be available for UK mainland delivery and this will generally be outlined in their description. If you would like a quote for outside the UK please get in touch with us.
     
  9. Any claim based on any defect in quality or condition of the goods (fault and/or suitability for use) must be notified to us within 14 days of delivery in writing via our online contact form or by email or post - after which you will be deemed to have accepted the products. Any fault or defect which develops after this period needs to be notified to us as soon as possible for a speedy remedy (see our Terms and Conditions and Returns Policy.
     
  10. For courier consignments we reserve the right to charge any extra fees for redirection to an address other than the delivery address specified in your order. If no delivery address is specified, consignments will automatically be sent to the billing address.
     
  11. All orders outside the UK will only be shipped to the registered billing address. All orders paid via PayPal, domestic or foreign, will only be shipped to the PayPal verified address.
     
  12. We will not be responsible for any shipment rejected by purchaser due to failing local tax/custom duties & clearances or failing to collect products being delivered. Where such shipments are returned to us due to the customer's failure to provide correct address, receive and accept the delivery at the given address, clear customs, tax or duties in the receiving country -- any additional fees, including any return postage charged to us will be deducted from an applicable refund for that purchase/dispatch. (Important Note for international customers: Once a shipment has arrived to a destination country, local tax and duties are payable even if the shipment is returned to us and will therefore be deducted in full from any refund.)
     
  13. Restrictions for orders to Russia apply. Currently deliveries by courier can only be made to a business address at our discretion. For Russia please contact us before placing an order.
     

Dirdirect Delivery Terms and Conditions 2021-2022
2021 © Underwater Explorers Ltd.  Registered in England no. 05591766.

Gift certificates

 
We use cookies to give you a better experience and understand how the site is used. By continuing to use this site, you consent to this policy. You can change your preferences any time. Click to learn more.