DirDirect :: Delivery

Delivery

Fast and Secure Worldwide Delivery

We aim to dispatch all goods within 7 days of the order and will advise in writing if there are any exceptions to this after you have received an automated order confirmation email. All orders for items that are in stock will be processed within 2 working days for dispatch and delivery. For further information see Delivery Terms below.

Our Shipping and Charges

  • UK mainland orders over £45: FREE inclusive delivery*
  • UK mainland orders under £45: £4.90
  • European Community: £8.20 + 2.5% of order value (maximum £20)
  • Channel Islands: £8.20 + 2.5% of order value (maximum £20)
  • Ireland: £8.20 + 2.5% of order value (maximum £20)
  • Non-EU European countries: £17.20 + 6.5% of order value (maximum £50)
  • Worldwide non European countries: £18.70 + 6.5% of order value (maximum £50)

The above also constitutes the basis of any refundable basic delivery charges stated in our Returns Procedures.

Products subject to special offers and/or discounted, on sale, including offers of free, discounted or exclusively priced UK and international delivery charges (i.e. free UK mainland delivery) will be shipped as one consignment only, once all items on the order are ready for despatch. Part delivery of such items is only available at our discretion.

Depending on the size, weight and overall value of the goods we will use Royal Mail or courier service for UK mainland deliveries. For even faster or next day delivery please contact us for posibility and additional charges prior to making your order.

* We reserve the right to cancel any transaction with a full and immediate refund where deemed necessary due to stock availability or trade restrictions (please see our Terms and Conditions). Certain products i.e cylinders and weights may only be listed as available for UK mainland delivery only but if you wish to obtain a quote for larger or heavier items to be shipped outside the UK, please contact us for available courier prices.

Risk of damage to or loss of the product shall pass to you at the point at which they are delivered or a courier package is signed for. Please check any package for possible damage and make sure the parcel is intact, unopened and undamaged before accepting/signing for it.
 

Trade restrictions: Some of our products from select manufacturers may have trading restrictions on delivery outside of EEA countries (i.e. Apeks, Aqualung, 4th Element, Scubapro etc.).  If you have any queries about these or where and how to obtain these products in your area, you are advised to contact us prior to making a purchase. There are also freight forwarding companies with reasonable rates through which you can get physical delivery addresses in a range of countries including the UK.

While we cannot give specific advise, Aramex Shop & Ship appears to have reasonable prices and reliable fast delivery world-wide whereas Alfaparcel deals specifically with the Russian Federation, Ukraine, Belarus, Kazakhstan, Uzbekistan, Georgia, Azerbaijan, Moldova, Kirgizstan, Tajikistan, Armenia and Turkmenistan.  

How does freight forwarding work? You need to register in advance to open an account with the freight forwarding company. At store checkout you enter the physical UK address you have. Only UK mainland shipping fees (free delivery on orders over £45) apply. The freight forwarding company then receives and sends the items to you under their own pricing plan generally based on distance and weight. Shipping rates generally have a base charge and a weight charge on top. Our own studies have shown these are normally under or at around the same price we would have capped international shipping if we were to send the item direct. However please keep in mind that taxes and customs duties will apply to purchases.

If any fault develops with your product(s) they will also need to be sent back to the country of purchase where you will be required to cover shipping charges to and from the UK.


 
VAT Exemption and BFPO

Non-EU customers will not pay UK tax but are liable for any tax and duties in their own countries and responsible to clear the items with their own customs authorities. At checkout please select the country of the billing and delivery address and the UK VAT will be deducted automatically. 

We also ship to BFPO addresses. At checkout please select BFPO as the country (not United Kingdom) so VAT can be automatically deducted.

International Deliveries

We have hundreds of satisfied customers world-wide and deliver to any location not subject to international sanctions and restrictions. International orders are shipped either via Royal Mail (Track & Trace or Signed For) or international couriers unless other arrangements are made by prior agreement. Although we do our best to ship using the fastest method, for international deliveries please allow up to 14 working days for receipt before contacting us.  Unfortunately we cannot do anything about delays in local postal services abroad. 

Underwater Explorers Ltd. will not be responsible for any shipment rejected by clients (article 12) due to failing local tax/duties clearances or collection of good being delivered. Where such shipments are returned due to the customer's failure to provide correct address, receive the delivery at the given address, clear customs, tax or duties in the receiving country -- any additional return fees charged from and all relevant shipment costs will be deducted from any applicable refund for that purchase/dispatch. (Also see our Returns Procedures).

Export conditions

  1. If goods are to be shipped or used overseas, then it is your responsibility to ensure that the product is able to be shipped to and used in your country.
  2. We reserve the right not to accept returns or offer refunds (excluding faulty items) to countries outside of the European Union due to re-entry duties and the lengthy customs process.
If any order is returned to us because of a customer's failure to clear it through their own customs and/or cover the required tax/duties in non-EU (VAT exempt) countries prior to delivery and/or in instances of their failure to clear it through and with the relevant courier service and/or due to the customer providing a mistaken/insufficient address or failing to receive and/or collect the item from any courier or postal delivery service for the provided address:
  1. Any refund on the purchase will be made only after the product is received back in unused and new condition at Underwater Explorers and any relevant duties, customs, penalties or additional fees (where applicable) in addition to any shipping charges whether outbound or inbound have been deducted from the original price of the goods.
  2. If you decline to pay customs duties once a product "lands" in your country of purchase, these will still be charged by the relevant country and therefore will also be deducted from any refund once the product is received back.
Shipments & Delivery
  1. We will ship anywhere in the world but for areas local or international restrictions and/or online trading restrictions may apply. Some of our products from select manufacturers may have trading restrictions limiting their availability outside of EEA countries if an order is placed online (i.e. Apeks, Aqualung, 4th Element, Scubapro etc.).  If you have any query about these you are advised to contact us for advice.
     
  2. We reserve the right to cancel any transaction with a full refund where deemed necessary.
     
  3. Certain items like cylinders and large or heavy products may only be available for UK mainland delivery and this will generally be outlined in their description. If you would like a quote for outside the UK please get in touch with us.
     
  4. We aim to dispatch stock items within 24-48 hours. Any delivery date will be an estimate only. We shall not be liable for delays caused by matters outside our control. For the UK allow 7 working days before contacting us and for worldwide deliveries allow 14 days.
     
  5. Depending on the size, weight and overall value of the goods we will use Royal Mail or courier service.
     
  6. Due to limited availability of some of the products we sell, a particular item may be out of stock or pending a delayed delivery from supplier. In that instance we will contact you with an expected delivery date. If you wish your order to be sent in more than one shipment, we may do so without any extra charge at our discretion. Alternatively we can cancel your order in part or full towards a refund.
     
  7. Any claim based on any defect in quality or condition of the goods (fault and/or suitability for use) must be notified to us within 14 days of delivery in writing via our online contact form or by email or post - after which you will be deemed to have accepted the products. Any fault or defect which develops after this period needs to be notified to us as soon as possible for a speedy remedy (see our Terms and Conditions and Returns Policy.
     
  8. Risk of damage to or loss of the product shall pass to you at the point at which they are delivered or a courier package is signed for. Ensure you check any package for possible damage during transport before accepting it.
     
  9. For courier consignments we reserve the right to charge any extra fees for redirection to an address other than the delivery address specified in your order. If no delivery address is specified, consignments will automatically be sent to the billing address.
     
  10. All orders outside the UK will only be shipped to the registered billing address. All orders paid via PayPal, domestic or foreign, will only be shipped to the PayPal verified address.
     
  11. Restrictions for orders to Russia apply. Currently deliveries by courier can only be made to business address. For Russia please contact us before placing an order.
     
  12. We will not be responsible for any international shipment rejected by clients due to failing local tax/custom duties clearances or collection of products being delivered. Where such shipments are returned to us due to the customer's failure to provide correct address, receive the delivery at the given address, clear customs, tax or duties in the receiving country -- any additional fees, including any return postage charged to us will be deducted from an applicable refund for that purchase/dispatch. Important Note: Once a shipment has arrived to a destination country, local tax and duties are payable even if the shipment is returned to us and will therefore be deducted in full from any refund.
     
  13. We cannot be held responsible for delays caused by Royal Mail or any other courier we use nor delays due to customs clearance or customer absence from delivery address. If any product is not collected at the delivery address within the timeframe specified by the courier/delivery service and dispatched goods are returned to us, you will be liable for any additional delivery charges.

 

Underwater Explorers Limited.  Registered in England no. 05591766.
2017-2018

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